Live Virtual Reception Built Exclusively for Attorneys

Professional intake and reception for law firms that value quality.

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Our Value Promise

Fewer Clients. Higher Standards.

Each receptionist supports a deliberately small group of attorneys, allowing for real familiarity and continuity.

Built for Legal Intake

We focus exclusively on legal calls, where nuance, timing, and incomplete information matter. Our operators are trained to listen carefully and exercise judgment within clear attorney-approved guardrails, not cross-industry shortcuts or generic call flows.

No AI on Calls. By Design.

All calls are handled by trained professionals without the use of AI prompts, summaries, or automated decisioning.

Continuity Without Losing Control
Live reception during business hours, with defined after-hours handling as needed. With your authorization, we can complete a single next business day follow up for intake or scheduling after conflict clearance.

Attorney-Approved Language, Always Under Your Control
We use firm-approved language frameworks and escalation boundaries to ensure consistency and compliance. Unlike inflexible call center scripts, our trained operators understand when to follow structure and when to listen carefully - preserving both accuracy and professionalism. We never provide legal advice or imply representation.

Thoughtful Legal Onboarding
We learn how your practice works: matter types, escalation thresholds, preferred phrasing, and when to pause instead of push. The goal is clarity, not premature conclusions.

Technology in Service of Judgment
We use tools to support accuracy and follow-through, never to replace human listening or professional discretion.

Reception Coverage Retainers

Boutique Coverage - $400 / month

Designed for solo and boutique firms with light but important inbound calls.

Includes:

Dedicated operator familiarity with your firm
Live intake, scheduling, and escalation
Business-hours availability
~100 minutes of live conversation per month (planning guideline)

Best for solo and boutique practices with focused inbound needs.

Growth Coverage - $750 / month

For firms with steadier inbound flow or growing coordination needs.

Includes:

Everything in Boutique Coverage
Capacity sized for consistent inbound volume
Ongoing operator familiarity through repeated interactions
~250 minutes of live conversation per month (planning guideline)

Best for firms transitioning from sporadic to consistent daily intake.

Firmwide Coverage - $1000 / month

For established or multi-attorney practices with steady inbound volume.

Includes:

Everything in Growth Coverage
Capacity sized for sustained daily call flow
Deeper firmwide familiarity across matters and contacts
~500 minutes of live conversation per month (planning guideline)

Best for firms where intake volume is consistent and operational continuity matters.

No per-minute billing. No long-term contracts. No surprise overages.

If a firm exceeds its planning guideline in a given month, we address it through conversation, not automatic charges.

Dedicated Business-Grade Phones. Better Conversations.

Professional Tools for Professional Clients

Great reception isn’t just about who answers your call. It’s also about the equipment they use.

At Alphi, every operator works on a dedicated SIP desk phone - the same professional-grade hardware used in leading law offices. After testing widely used softphone setups, we made the deliberate choice to invest in desk phones because they deliver more consistent audio quality and reliability for your callers.

Why It Matters

Designed for voices, not apps. Purpose-built hardware help your clients hear your brand clearly, without laptop mic glitches or software distractions.

Instant control, instinctive handling. Tactile buttons and pro headsets help our operators stay focused on callers - not hunting for icons or fighting pop-ups.

A hard-wired connection for a cleaner and more secure signal. Every Alphi phone runs on wired Ethernet - not Wi-Fi - reducing lag, jitter, and audio variability.

Your clients judge you by what they hear. We make sure they hear excellence.

The Cost of Missed Calls in Law Firms

Stressed businessman holding phone and pinching bridge of nose.

📞 27%

27% of law firms fail to answer new client calls during business hours.
Missed calls directly translate into lost matters.
— Clio Legal Trends Report

📊 67%

67% of people say responsiveness is the most important factor when choosing an attorney.
Availability builds trust before the first consultation.
— Clio / Legal Consumer Report

⚖️ 48%

48% of legal callers hire the first attorney who responds.
The first professional interaction often determines who earns the client.
— Clio Legal Trends Report

⏳ 39%

39% of callers will not leave a voicemail when seeking legal help.
Silence doesn’t mean no demand, it means lost opportunity.
— Clio Legal Trends Report

Live Virtual Reception Built Exclusively for Attorneys

Our Value Promise